Appointments

Make an Appointment

What if you…

  • no longer had to wait days and days to get advice from your doctor?
  • You need to call at 8.30am or 2pm to book an appointment
  • could speak with your own doctor the same day you have a problem?
  • could see your own doctor the same day, within 24 hours or whenever it best suits your needs if your doctor decides you need to be seen?

This is the type of access we aim to provide to our patients.  We have agreed as a practice team to change the way we book appointments.  We believe that, by making this change, we will be using our time and your time more responsibly and giving you a more effective and consistent service.

We ask for your patience and understanding, while we are changing things over, making things better for you.

Our pledge to you is that meeting the needs of our patients will always be our top priority.

Access Improvement

We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.

If your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice.

We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back.

This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.

Access Improvement FAQ.pdf

Here’s How Our New System Works for You

You ring the surgery when you or your family need to seek advice.  

The reception staff:

  • will ask how they may help;
  • will confirm your phone number;
  • will ask you for a short, simple description of the problem to pass along to the doctor;
  • will put your name on your doctor’s ‘call back’ list.

Sometimes it may be appropriate to pass your call first to a member of administrative staff or to one of the nurses.  If you still need to speak to a GP, however, your doctor will ring you back.  Alternatively you may book a telephone appointment slot online and a doctor will call you back near to the requested time. Please ask at the reception desk regarding registering for this service if you have not already done so.

The doctor will discuss with you the problem or concern and will advise what to do next.

If you and the GP think you should be seen they will agree a time that suits you (the same day if necessary).

Emergencies

A doctor is contactable during the normal working weekday using the surgery telephone number:  0121 770 4484.

For emergencies such as sudden severe chest pain, symptoms of a stroke or severe bleeding please call 999

Helping the System Run Smoothly

  • If you are unable to keep an appointment please notify the surgery as soon as possible, either by using the online cancellation form (at least 24 hours in advance), or by telephoning reception.
  • When arriving at the surgery for your appointment, always inform reception
  • Sometimes people can forget to tell the doctor all the important information about their problem.  It may help to write their symptoms down.
  • If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
  • It can sometimes help to have a partner or friend with you.
  • If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
  • If you would like a chaperone please speak to the doctor.

NHS Direct - 'Check your symptoms'

Home Visits

We ask our patients to visit the surgery if at all possible, as our doctors can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to get to the surgery for medical reasons, and whose condition is medically urgent.

Babies and children can usually be brought to the surgery even when ill and will always be fitted in quickly if necessary.

To request a home visit, please:

  • Call the surgery on 0121 770 4484 (OPTION 2) before 10.30am.
  • Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action.
  • Ensure the surgery has up to date details of your address and telephone number.

Extended Hours

Hosted by Bosworth Medical Centre

Who is running this service?  The North Solihull Collaborative which consists of:

  • Arran Medical Centre
  • Bosworth Medical Centre
  • Castle Practice
  • Chester Road Surgery
  • Coventry Road Practice
  • Croft Medical Centre
  • Green Lane and Sheldon Surgery
  • Kingshurst Medical Practice (IntraHealth)
  • Manor House Lane/Marston Green Surgery
  • Parkfield Medical Centre

Who can book into this service? All patients who are registered with the above Practices

How do I book an appointment? Appointments are booked in the usual way through your registered practice.

Will this mean there are fewer appointments to book? No, this is not a reduction in the amount of appointments that these practices offer.

This is an additional booked appointment service for evenings, weekends and Bank Holidays.

 

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also text to cancel your appointment on 07884990616 or via the Iplato appointment reminder text.

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